Account Related

Registration — Mobile app

1

Open the Mitra Finpay app

Select Register here.

2

Review the business-registration steps

Review the registration steps, then select Register now.

3

Allow location access

Mitra Finpay requests access to record the device’s GPS location.

Select Allow location access.

4

Enter owner details

On Enter Owner Details, complete every required field.

Select Continue.

5

Confirm your email and phone number

Review the email address and phone number. Both must be valid and active for verification.

Select Send.

6

Create a password

On Create Password, follow the displayed requirements.

Select Continue.

7

Confirm the OTP code

The system sends an OTP to the registered phone number.

Enter the correct OTP before it expires, then select Confirm.

8

Select Owner Identity

The Registration page appears.

Select Owner Identity.

9

Complete liveness verification

Complete liveness verification before starting registration.

Read the Liveness Instructions and select Next for each step.

Select Start.

10

Follow the liveness instructions

Face the device camera and follow each instruction. Continue when the frame turns green.

Complete all three verification steps. The system then processes them to 100%.

11

Upload an ID card photo

Open Owner Identity.

Select Capture, follow the instructions, and submit an ID card photo.

Complete the required fields.

12

Upload a selfie with your ID card

Select Capture, follow the instructions, and submit a selfie with your ID card.

Select Save.

13

Select Business Information

Return to Registration after completing the first step.

Select Business Information.

14

Enter Business Information

Open Business Information.

Complete the required fields.

15

Enter the business location

Select Open Map.

Select your business location until the red pin marks the correct point.

Select Use Location. The coordinates populate the field.

16

Upload store and product photos

For the required store photo, select Capture and submit an exterior photo.

For an optional product photo, select Capture and submit the photo.

Select Save.

17

Select Bank Account Information

Return to Registration after completing the first two steps.

Select Bank Account Information.

18

Enter Bank Account Information

Open Bank Account Information.

Complete the required fields.

Select Check Owner Name to validate the account number.

19

Save account details

Complete the remaining required fields.

Select Save.

20

Confirm bank account details

Review the bank account details. They must be valid and active for fund disbursements.

Select Save.

21

Submit business details

Return to Registration after completing all steps.

Select Submit Business Details.

22

Accept the service terms and conditions

Review the Service Terms and Conditions, then select the check icon to accept.

Select Verify My Business Details.

23

Confirm business-detail submission

A confirmation appears. Submitted business details cannot be changed.

Select OK, I Understand.

24

Registration complete

The Registration Complete notification appears with verification information.

Registration — Website

1

Open the website

Open the self-registration website. Allow location access when prompted.

2

Select Merchant Information

Select Merchant Information. Ensure the device camera is available for face verification.

3

Select Merchant Type

Select the merchant type matching your profile.

• Complete the fields for Personal merchants.

• Complete the fields for Business — CV/Firm entities.

• Complete the fields for Business — PT/Foundation/Cooperative entities.

• Complete the fields for other business entities, including government or military organizations.

4

Enter the business location

Select Choose Location Point. Search for and select your business location until the blue pin is correct.

Select Choose. The coordinates populate the field.

5

Enter Owner Information

Open Owner Information and complete the required fields.

The fields are identical for Personal and Business merchants.

6

Start face verification

Open Requirement Document.

All merchant types complete liveness verification in Face Verification.

Select Face Verification.

7

Review liveness instructions

Review the Liveness Instructions and select Continue for each step.

Select Start.

8

Follow the liveness instructions

Face the device camera and follow each instruction. Continue when the frame turns green.

Complete all three verification steps. The system then processes them to 100%.

9

Upload documents

Upload the required documents.

• Complete the document fields for Personal merchants.

• Complete the document fields for Business — CV/Firm entities.

• Complete the document fields for Business — PT/Foundation/Cooperative entities.

• Complete the document fields for other business entities, including government or military organizations.

10

Enter Settlement Information

Open Settlement Information and complete the required fields.

The fields are identical for Personal and Business merchants.

11

Save registration

Select Save to complete registration. A Register Merchant Successfully notification appears.

12

Start account sync in the app

After website registration, synchronize your account to use the Mitra Finpay app.

Open the Mitra Finpay app and select Register here.

13

Enter your registered email

On Enter Owner Details, use the email registered on the website.

Select Continue.

14

Create a password

On Create Password, follow the displayed requirements.

Select Continue.

15

Confirm the OTP code

The system sends an OTP to the registered phone number.

Enter the correct OTP before it expires, then select Confirm.

16

Complete account synchronization

The system validates your email address.

The Registration Complete notification appears when synchronization succeeds.

17

Sign in

Select Sign in to start using Mitra Finpay.

Login

1

Sign in with your registered email

Sign in with your registered email address.

2

Mitra Finpay home page

Forgot password

1

Select Forgot password

2

Enter your email

Enter your registered email address.

3

Password-reset email

4

Enter and confirm a new password

5

Password reset successful

Account menu

1

Select the Account menu

2

Account page

View the QRIS barcode

1

Select the Merchant QRIS menu

2

QRIS barcode

Change password

1

Select Change password

2

Enter your current password

3

Enter a new password

4

Password changed successfully

Enable fingerprint or Face ID

1

Enable fingerprint or Face ID

Select fingerprint or Face ID, then enable it.

2

Fingerprint or Face ID sign-in enabled

Terms and conditions

1

Select Terms and conditions

2

Terms and conditions page

3

Terms and conditions details

Contact us

1

Select Contact us

2

Contact options

3

Contact us by phone

Rate us

1

Select Rate us

2

Submit a rating

Notifications

1

Select the bell icon

2

Notifications page

Sign out

1

Confirm sign-out

Select Sign out, then confirm with Yes.

2

Return to the sign-in page

After signing out, you return to the sign-in page.